Measuring Success and Failure

Success

Milestones of deployment deliverables accomplished on time and in budget.

Minimal downtime during business hours.

Existing data accurately and completely imported into new platform.

Creating an environment capable of accurately tracking all pre-determined KPIs.

Functional uptime of hardware – Goal of 99%.

Functional uptime of software – Goal of 99%.

Corporate stakeholders and selected dealer staff are properly trained and comfortably capable navigating CMS.

Data rich reports provided to key stakeholders at Nissan with agreed upon metrics.

A hardware log by dealer (date installed, warranty expiration, etc.)

Quarterly Business Reviews to review metrics, program risks & opportunities and new technology.

Increased dealership technology adoption.

Failure

Inaccurate & lackluster content being displayed.

Black screens.

Missed content update milestones.

Supporting hardware and network infrastructure not in place.

Outdated & stale content.

Escalated complaints from dealers.

Sloppy installation work.

Missing metrics and reports for key stakeholders at Nissan.

Old and outdated technology in dealerships diminishing the Nissan brand.